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SmartCare+
Drops, cracked screens and spills are covered for one year. If something happens, repairs start at $69.99, with shipping both ways included.
From $59.99 for 1 year
The warranty covers parts that fail on their own. SmartCare+ adds the accidents.
Included
Freewith every device
| Grade | Warranty |
|---|---|
| Fair, Good | 90 days |
| Excellent, Premium | 6 months |
| New, New Sealed | 1 year |
Add-on
From $59.99for 1 year
| Phone price | 1 year | Per repair |
|---|---|---|
| Under $250 | $59.99 | $69.99 |
| $250 to $499 | $59.99 | $89.99 |
| $500 to $899 | $79.99 | $109.99 |
| $900 and up | $99.99 | $129.99 |
Add it on the phone page or in your cart.
It depends on the grade. Fair and Good: 90 days. Excellent and Premium: 6 months. New and New Sealed: 1 year. The grade is on your order and on the product page.
Accidents, loss or theft, cosmetic wear that doesn't affect how the device works, damage from repairs done somewhere else, normal battery ageing, and devices that are iCloud or Google locked.
Yes, if it's faulty: it won't hold a charge, swells or shuts the device off. Normal battery ageing over time isn't a fault.
One repair claim per year. The plan covers 12 months from the day you buy it.
SmartCare+ covers repairs. We fix your device and send it back; we don't swap it for a new one.
Yes, within 30 days of your purchase. Contact us with your order number.
Not right now. SmartCare+ is only sold for orders shipping outside Québec. If an order with SmartCare+ ships to a Québec address, we cancel the plan and refund it in full. The included warranty covers everyone, Québec included.
Yes. Cancel within 30 days for a full refund, as long as you haven't made a claim.
No. The repair fee ($69.99, $89.99, $109.99 or $129.99, based on your phone's price) includes shipping both ways. That's the whole bill.
Most repairs are done within a few business days of your device reaching us, plus shipping time.
What are you looking for? Type a phone, tablet or question.
I search our store and answer common questions. For anything else, talk to our team.
Standard shipping is a flat $9.99 anywhere in Canada, delivered in 3–7 business days after 1–3 business days of processing. We ship within Canada only for now.
Shipping detailsYou have 14 days to return it. If it's defective or not as described, you get a full refund. Change-of-mind returns have a 15% restocking fee.
Return policyEvery device comes with a free warranty against defects: 90 days on Fair and Good, 6 months on Excellent and Premium, 1 year on New. Accidents like drops and cracks aren't covered by the warranty.
Warranty detailsSmartCare+ covers accidents like drops, cracked screens and spills for 1 year. Plans start at $59.99, and covered repairs start at $69.99 with shipping included. Not available in Québec.
See what's coveredGet an instant quote for your old phone online, then ship it to us for free.
Get my quoteWe do mail-in repairs across Canada, including data recovery, water damage and board-level repairs.
See repair pricesSign in to your account to see your order status and tracking.
My ordersHere are our phones that cost less.
Shop budget phonesEvery device is tested and graded by condition, and the grade is shown on each product page. The grade changes how it looks, not how it works.
Why pre-ownedOur phones are unlocked, so you can use the carrier you want.
Our team is happy to help.
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One free tempered glass protector for your phone on any order. We'll email the code to you too.
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