Pricing & turnaround
What you pay, what you get, and how long it takes.
How pricing works
Your quote is the price you pay. It's parts plus labour, with prepaid insured shipping both ways included. Tax is added based on your province. No hidden fees.
- Standard repairs: exact price upfront.
- Specialized repairs: a fixed diagnostic fee, then a firm quote you approve.
- Bundle: fix 2 or more things at once and save 10%.
Part quality tiers
Some repairs come with more than one part option. Not every repair has every tier. Your quote only shows the ones available for your model.
Aftermarket
PLACEHOLDER: Budget-friendly replacement part. Rewrite to describe exactly what you stock.
Aftermarket Plus
PLACEHOLDER: Higher-grade replacement part. Rewrite to describe exactly what you stock.
Premium
PLACEHOLDER: Our top-grade part option. Rewrite to describe exactly what you stock.
Turnaround by region
Door-to-door time is shipping to us, repair time, and shipping back. Repair time depends on the job and is on your quote.
| Region | Shipping each way | Surcharge |
|---|---|---|
| Ontario | ~2 business days | None |
| Quebec | ~3 business days | None |
| Prairies | ~4 business days | None |
| BC | ~5 business days | None |
| Atlantic | ~4 business days | None |
| North & remote | ~8 business days | None |
Rural postal codes (second character 0, like K0A) add about 2 days each way.
Warranty
Every repair has a warranty on the part and the work. Length depends on the part tier you pick and is shown on your quote and receipt. It covers part failure and workmanship. It doesn't cover new drops, cracks or liquid damage.
Policies
If we can't fix it
You don't pay for the repair. We refund the repair price and ship your device back free. Specialized repairs: the diagnostic fee covers the work done; nothing else is charged.
If we find more damage
We stop and email you a new quote. Nothing extra happens without your approval. If you decline, we fix only what you booked (if that's still possible) or refund it, and ship it back.
If your part tier goes out of stock after booking
We email you three options: wait for the part (we'll give you a date), switch to another tier and pay or get refunded the difference, or cancel for a full refund.
Quote expiry
Quotes are valid for 14 days. Once you book, your price is locked even if prices change before your device arrives.
If it arrives damaged
We photograph every parcel and device when it's opened. If it arrives damaged in transit, we file the insurance claim, show you the photos, and quote any extra repair before doing anything. You never pay for carrier damage on our labels.
Lost in transit
Every label includes declared value and insurance. If a parcel is lost, we handle the claim and replace or refund the device at its declared value, plus refund anything you paid.
Unclaimed devices
If we can't reach you after a repair or a declined quote, we try email and phone for 60 days. After 90 days, unclaimed devices are responsibly recycled and your data is securely wiped.
Data privacy
We only access what's needed to test the repair. We never copy, browse, sell or keep your data. Data recovery files are deleted from our systems 30 days after you confirm you've received them.