Trade-in inspection and payment: what happens after we receive your device

When your device arrives, we check that it matches your quote. If it does, you get paid within 24 hours to 3 business days of us receiving it. If it doesn't, you get a revised offer and the choice is yours.

What we check

Check	What we look for
Model and storage	Same model and storage as your quote
Condition	Screen, back and frame match the condition you picked
Function	Screen, touch, buttons, cameras, speakers, microphones, charging, Wi-Fi and cellular work
Battery health	Battery capacity is close to what you entered
Accounts	iCloud, Find My, Google and Samsung accounts are removed
IMEI and serial	Not reported lost or stolen, and not owing a carrier balance

The condition checklists in the quote tool are what we inspect against. For example, Like New means no visible scratches and battery health 85% or higher. Good allows light scratches with no cracks or dents.

If it matches your quote

Your offer stands. We pay you within 24 hours to 3 business days of receiving your device.

If the condition is different

We email you a revised offer that explains what we found. Nothing is paid or kept until you decide:

• Accept the revised offer and we pay the new amount.
• Decline it and we send your device back free.

The most common reasons for a revised offer are cracks that weren't selected in the quote, lower battery health than entered, a different storage size, or a part that doesn't work.

If it's still locked to an account

We email you to remove the lock. You can do it from anywhere, without the device: for Apple, sign in at icloud.com/find and remove the device. For Google, remove the phone from your Google account's device list. We can't pay for a device until the lock is off. See how to prepare your device.

If it's reported lost, stolen or financed

We can't buy a device that's blacklisted or still owes a carrier balance. We contact you to sort it out. Before you ship, you can check your IMEI with our free IMEI check and pay off any balance with your carrier.

How and when you get paid

• Timing: within 24 hours to 3 business days of receiving your device. If we send a revised offer, payment goes out after you accept it.
• Method: Interac e-Transfer to the email on your quote.
• Business days are Monday to Friday, not counting holidays.

What happens to your data

Every device we buy is securely wiped before it's resold, even if you already reset it. Back up first, because we can't recover anything once it's wiped.

Quick answers

How will I know my device arrived?

Track it with the number on your Canada Post receipt. You can also contact us with your quote reference.

Can I get my device back after I'm paid?

No. Once you accept an offer and we pay you, the sale is final.

Where do I start?

Get your offer on Sell your device, or read how trade-in works from start to finish.