How mail-in repair works
Five steps. No phone calls. Your device back fixed, with a warranty.
- 1
Get your quote
Pick your device and what's wrong. See the exact price and timeline in under a minute.
- 2
Book and pay
Enter your details. We email you a prepaid, insured shipping label and packing instructions.
- 3
Pack and ship
Back up your data, remove your SIM and case, turn off Find My or your Google lock, pack it with our guide, and drop it off.
- 4
We fix it
Received, diagnosed, repaired, tested. You get an email at every step.
- 5
It comes back
Shipped back to you with tracking and a warranty on the repair.
What happens to your device
- Label sentYou get your prepaid, insured label by email.
- ReceivedWe photograph the parcel and device on arrival and email you.
- DiagnosingA technician checks the fault and the rest of the device.
- Quote sentSpecialized repairs only. You get a firm quote to approve.
- RepairingWe fit the part tier you picked. It's on your order so the tech uses exactly that part.
- TestingFull function test: screen, touch, cameras, speakers, mics, charging, signal.
- Shipped backInsured, with tracking.
- DeliveredYour warranty starts.
What if we find more damage?
We stop and email you a new quote. Nothing extra happens without your OK. Decline and we fix only what you booked, or refund it, and ship it back.
What if we can't fix it?
You don't pay for the repair. We refund it and ship your device back free. For specialized repairs, the diagnostic fee covers the work done.
Packing guide
- Use a small sturdy box, not a padded envelope.
- Wrap the device in bubble wrap or a soft cloth. Tape over a cracked screen so glass can't move.
- Fill the gaps so it can't move when you shake the box.
- Add your order number on a slip of paper inside.
- Stick the label on, drop it off, and keep your receipt.
Don't send chargers, cases, cables or SIM cards. We can't guarantee they come back.
Before you ship: checklist
- ☐ Back up your data. How to back up
- ☐ Turn off Find My iPhone (Settings → your name → Find My) or remove your Google account on Android. We can't test a locked device.
- ☐ Remove your SIM card, memory card and case.
- ☐ Charge it a little if it still turns on (not if it's water damaged).
- ☐ Write your order number on a slip inside the box.