How to use your prepaid Canada Post shipping label

After you confirm your quote and send us your address, we email you a prepaid Canada Post shipping label. Shipping is already paid. Here's how to use it and drop off your package.

How you get your label

1. Submit your quote on Sell your device.
2. We email you to confirm your quote and ask for your shipping address.
3. Reply with your address. We email you a prepaid Canada Post label for your package.

Can't find the email? Check your spam or promotions folder, then contact us with your quote reference.

If you have a printer

1. Open the label file from our email and print it on plain paper at 100% size. Don't shrink it to fit.
2. Check that the barcode is sharp and not cut off.
3. Cut or fold the label along the edge and tape it flat on the largest side of the box. Tape down all four edges. Don't put tape over the barcode.

If you don't have a printer

If your label email includes a QR code, bring it on your phone to a Canada Post counter. The staff scan it and print the label for you. If your email only has a PDF label, you can print it at a library or print shop, or reply to our email and ask for another option.

Where to drop it off

• Drop your package at any Canada Post counter, including post offices inside pharmacies and grocery stores.
• Ask for a receipt. It shows your tracking number and proves you sent it.
• Avoid street mailboxes, even if the box fits. A counter scan starts tracking right away.

Use the Canada Post "Find a post office" tool on canadapost-postescanada.ca to find the closest location.

When to ship

Ship within 10 days of your quote. If you need more time, contact us before your quote expires.

Tracking your package

Enter the tracking number from your label or receipt at canadapost-postescanada.ca to see where it is. If tracking hasn't moved for several business days, contact us with the number.

Label rules

• One label, one box. Each label is for one package. If your devices need two boxes, ask us for a second label.
• Use it only for your trade-in. The label is addressed to SmartSource and tied to your quote.
• Don't reuse or copy it. A photocopied label sends a second package to the same tracking number and can get lost.

Next step

Once your device arrives, we inspect it and pay you. Read inspection and payment. Haven't packed it yet? See how to pack and ship your device.